HORST SCHULZE

Ritz Carlton’s Co-Founder & Founder of the Capella Group

DAY 1 - APRIL 7th

Live QA: Communicating as a Leader

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About Horst Schulze

Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. 

  

During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. 

  

In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. 

  

Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. 

  

After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.

 

Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He recently completed his first book on Excellence Wins.

What the session is all about?

In this live QA format, we will all have the privilege to discuss and learn from someone who created organizations the whole world admires. Mr. Horst Schulze is the Co-Founder of The Ritz-Carlton Hotel Company and Founder of Capella Group (Cappella Ubud, Bali won #1 Overall Hotel in 2020!). Get ready to learn about the qualities needed to communicate and present as a leader and to leaders. 

Live QA: Communicating as a Leader

Session Time: 15:00 - 15:45 CET

HIS SESSION

PROUDLY SPONSORED BY

SHAWN

VILLARON

Vice President of Product for PowerPoint

MARK
BOWDEN

#1 body language
expert in the world

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JESSICA

CHEN

Winner of Emmy Award for Journalism

FROM AN EMMY AWARD WINNER TO THE FOUNDER OF RITZ CARLTON

AUTHOR, LEADER & ENTREPRENEUR

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.

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